Buildd Pte Ltd (“Buildd”, “we”, “us” or “our”) respects your privacy and is committed to handling personal data responsibly.
This Privacy Policy explains how we collect, use, disclose, protect and retain personal data in connection with our business activities.
It applies to individuals who visit our website, enquire about our services, engage us for projects, or interact with us as clients, prospective clients or business contacts.
Buildd provides design and construction services, including commercial fit-outs and residential renovations in Singapore.
We handle personal data in accordance with Singapore’s Personal Data Protection Act 2012 (“PDPA”) and other applicable laws.
This policy applies to our website at www.buildd.sg and relevant business communications and activities. Separate notices or arrangements may apply to employees, job applicants and other individuals where appropriate.
The personal data we collect depends on the nature of your interaction with us.
We may collect your name, telephone number, email address, company name, job title and other contact details.
We may collect property or project addresses, project requirements, budgets, timelines, floor plans, photographs, drawings, specifications and other information relevant to evaluating, planning or carrying out a project.
We may retain information provided through website enquiry forms, WhatsApp, email, telephone calls, consultations, meetings and other business communications.
Our website may collect technical and usage information through cookies or similar technologies, where applicable, for website functionality, security and performance analysis. This may include IP addresses, browser or device information and website interactions.
We generally collect personal data directly from you. We may also receive relevant information from your authorised representatives, project consultants, designers, contractors, business partners or other sources where permitted by law.
We seek to limit the personal data collected to what is reasonably necessary for the relevant purposes.
If you provide personal data relating to another individual, you should ensure that you are authorised or otherwise permitted to share that information with us.
We may collect, use and disclose personal data for the following purposes, where appropriate and permitted by law.
Responding to enquiries and requests for information; arranging consultations, meetings and site visits; evaluating project requirements and feasibility; preparing quotations, estimates and proposals; and following up on enquiries relating to our services.
Planning, designing, coordinating and carrying out projects; preparing and managing drawings, specifications and project documentation; coordinating work with consultants, subcontractors and suppliers; managing project schedules, procurement, site access and construction activities; communicating project progress and resolving project-related matters; and administering contracts, invoicing, payments, warranties and related obligations.
Maintaining business and project records; managing relationships with clients and business partners; responding to feedback, complaints and disputes; improving our services, operations and business processes; protecting our legitimate business interests where permitted by law; and complying with legal, regulatory and other applicable requirements.
Operating and maintaining our website; maintaining website security and functionality; and understanding and improving website performance where relevant technologies are used.
We may use your personal data to provide information about our services, updates or promotional communications where we have the necessary consent or are otherwise permitted by applicable law.
Marketing communications are separate from communications reasonably necessary to respond to your enquiry, administer a project or fulfil our contractual obligations.
You may opt out of optional marketing communications by contacting us at hello@buildd.sg, without withdrawing consent for unrelated purposes.
We will comply with applicable requirements, including Singapore’s Do Not Call provisions where relevant.
We will not collect, use or disclose personal data for purposes that are inappropriate in the circumstances or otherwise inconsistent with applicable law.
Where required by law, we collect, use and disclose personal data with your consent.
In appropriate circumstances, consent may be deemed under the PDPA, or collection, use or disclosure may be permitted without consent under an applicable legal exception.
Where you provide information to enquire about or engage our services, we may process that information for the notified purposes relevant to your request or engagement, in accordance with applicable law.
You may withdraw consent for specific purposes by providing reasonable notice to us at hello@buildd.sg.
We will inform you of the likely consequences of withdrawal and process your request in accordance with applicable law.
Withdrawal may affect our ability to provide particular services where the relevant information is necessary for those services.
Withdrawal of consent does not affect collection, use, disclosure or retention otherwise permitted or required by law.
We may disclose relevant personal data to third parties where reasonably necessary for the purposes described in this policy, or where otherwise permitted or required by law.
Depending on the circumstances, these parties may include designers, architects, engineers and other professional consultants; subcontractors, tradespeople and material suppliers; local and overseas suppliers or service providers involved in procurement or project delivery; other parties involved in project planning or delivery; website, email, cloud storage, communication and other technology service providers; accountants, auditors, insurers and legal advisers; and government agencies, regulatory authorities and other parties where required or permitted by law.
For example, we may share relevant contact details, project addresses, drawings or site access information with a subcontractor or supplier to coordinate or carry out work.
We seek to limit disclosures to information reasonably necessary for the intended purpose, having regard to the circumstances and applicable legal obligations.
Where third parties process personal data on our behalf, we will address applicable data protection requirements according to the nature of those arrangements.
In the course of providing design and construction services, we may collect photographs, videos, drawings and other materials relating to a project.
These materials may be used for legitimate project-related purposes, including planning, coordination, progress documentation, quality control, handover, warranty matters and dispute resolution, subject to applicable law.
The use of project materials for public portfolios, case studies, advertising, social media or other promotional purposes is separate from their use for project delivery.
Where such materials contain identifiable personal data, we will obtain the necessary consent or rely on another applicable legal basis before using or disclosing that data for promotional purposes.
We will also respect applicable contractual confidentiality obligations and other rights relating to project materials.
We take reasonable steps to protect personal data in our possession or under our control against unauthorised access, collection, use, disclosure, copying, modification, disposal and similar risks.
We implement reasonable security arrangements appropriate to the nature of the personal data and the circumstances, in accordance with applicable legal requirements.
No system or method of transmission or storage is completely free from security risks.
In the event of a personal data breach, we will assess and address the incident in accordance with our applicable legal obligations, including notification requirements where relevant.
We retain personal data for as long as it is reasonably necessary for the purposes for which it was collected, or for legal or business purposes.
Depending on the circumstances, these purposes may include project administration, accounting, taxation, contractual obligations, warranties, dispute resolution and compliance with applicable laws.
When retention is no longer necessary for legal or business purposes, we will cease retaining the personal data or remove the means by which it can be associated with identifiable individuals, as required by applicable law.
A request to withdraw consent does not automatically require the deletion of information that may lawfully be retained.
In connection with our business operations, personal data may be processed, stored or accessed outside Singapore through relevant service providers, professional advisers, business partners or other parties.
Where personal data is transferred outside Singapore, we will comply with applicable requirements under the PDPA, including requirements relating to the protection of personal data transferred overseas.
Subject to applicable laws and exceptions, you may request access to personal data about you that is in our possession or under our control; information about how your personal data has been used or disclosed within the period prescribed by law; correction of errors or omissions in your personal data; and withdrawal of consent for specific collection, use or disclosure purposes.
Please send requests to hello@buildd.sg.
We may request information reasonably necessary to verify your identity or process your request.
We will consider and respond to requests in accordance with applicable legal requirements and timeframes.
Where permitted by law, a reasonable fee may be charged for an access request. We will inform you of any applicable fee before proceeding. We do not charge for requests to correct personal data.
Certain requests may be subject to legal exceptions or limitations, including where disclosure would affect the rights or personal data of other individuals.
If you have concerns about our handling of personal data, you may contact us using the details below.
For enquiries, feedback, complaints or requests relating to this Privacy Policy or our handling of personal data, please contact:
Buildd Pte Ltd | Data Protection Officer | Email: hello@buildd.sg | Website: www.buildd.sg
We will review and respond to data protection enquiries in accordance with applicable law.
We may revise this Privacy Policy from time to time to reflect changes in our business activities, data protection practices or applicable legal requirements.
The latest version will be made available on our website, together with its last updated date.
Where required by law, we will provide additional notification or obtain consent before collecting, using or disclosing personal data for new purposes.